Please remember to include a note stating the refund/exchange you require. We will let you know when this has been processed. Please allow 10 working days from the date of return for confirmation of your refund/exchange.
If you have bought a Lighthouse Clothing item from one of our Marketplaces, such as MOUNTAIN WAREHOUSE or DEBENHAMS, please go to:
https://www.royalmail.com/track-my-return#/details/1448
If you have bought our brand Mac in a Sac from DECATHLON, please go to:
https://www.royalmail.com/track-my-return#/details/1494
Please allow up to 10 working days for us to process your return.
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Please use the following portal to create your free return... https://www.royalmail.com/track-my-return#/details/1455 You can print a return label after completing the form, alternatively you can book a collection free of charge. No printer? A QR code is emailed to you so that a PO can scan and print it for you (allow 10/15 minutes to receive) |
In addition to our returns policy, under distance selling regulations, customers purchasing from within the UK or EU have seven working days (beginning when you receive your goods) to cancel your purchase. In this case, we will provide you with a full refund for the goods.
Any goods being returned under this clause must be returned at your own expense. As with all other returns, we strongly advise that you obtain proof of posting – unfortunately refunds cannot be given for goods not received back by us.