Frequently Asked Questions


Do you accept phone orders?

Yes we do! You can call Target Dry HQ on 08000478599 and ask to speak to the Online team. 

What forms of payment do we accept?

We accept all major credit and debit cards as well as the option to checkout with Paypal.

How do I register an account?

In the top right hand corner you will see the account link. When you click on this you will be able to see a link detailed ‘New customer? Sign up.’ Once you click on this you can fill out your contact details and register your account.

Why should I register an account?

When you register an account you will be able to view your purchase history and track your delivery. Having a registered account means that you don’t have to re-enter your details every time you checkout, saving you time and energy.

How can I receive the latest offers and sale promotions?

You can sign up to receive exclusive offers, sale previews, competitions and more. All you need to do is simply scroll down until you see ‘Exclusives’, enter your email address and click sign up.

Our products

What do I do if my purchase is faulty?

On the rare occasion that your item(s) are faulty, please get in touch with us by emailing We will advise you on what to do about this issue.

Do you have a product guarantee?

Yes, we offer a 2 year guarantee on our products - if you notice any manufacturing flaws or faults please contact us.

How is your waterproof fabric crafted?

Every season our design team carefully chooses comfortable to wear fabrics that are crafted to the highest quality. These fabrics are then given a waterproof PU coating with taped seams to prevent any rain droplets seeping through. 

Check out the description section of our product pages for more detailed information on the various features of each style. If you want to find out more about the technical aspects of our coats such as waterproofness and breathability then please click here.

Delivery & Returns

How do I return my products?

You can return your items to us within 30 days of receipt following our UK Returns link:

For more information, please click here.

Non-UK Returns?

You can print a return label here, on our International Returns Portal

How many days will it take to receive my order?

Most orders are processed within one-two working days. We have partnered with Royal Mail and send all orders out with their RM48 service, which aims to deliver in 2 business days, but can take up to 5 business days. The expected date of delivery will very much depend on the delivery location, so to find out more please click here.

How I can track my order?

You will receive an email when your order has shipped, with full delivery information including tracking (if applicable).

When will I receive my refund?

Your refund will be processed within 7 working days of being received back at our HQ.  You will get an email notification to confirm that the refund has been processed as well as the amount/item(s).

Size & Fit

How do I know what size to choose?

Our range tends to be true to size. For further information check the the measurements of each item on the size chart.

Wash & Care

How do I wash my waterproof jacket?

The first thing to bear in mind when it comes to washing waterproof clothing is that ordinary detergent/fabric softener won’t cut it - this can actually damage your jacket’s technical performance.

You can use your usual detergent but he best way to wash waterproof clothing is with a cleaner specifically designed for technical outerwear such as Nikwax Tech Wash.

Ensure you have cleaned out your washing machine’s detergent compartment of any residual detergent and softener. You may even want to run a hot wash on your washing machine to get rid of any residue from previously used detergents and softeners.

Before washing, ensure that any loose, visible dirt is brushed off, zip up zips and fold over velcro and flaps.

Don’t wash your waterproof clothing with other items and stick to no more than two waterproof garments at a time to ensure they get the best wash. Run through the complete wash then rinse cycle at 30 degrees.

Please note that our coats and jackets cannot be tumble dried.

How do I reproof my waterproof jacket?

Over time, with wear, waterproof clothing’s great water repellent and breathable features can become diminished. If you start to notice that your jacket is beginning to absorb water instead of repel it, then it may be time you reproofed it.

There are lots of clothing proofers out there from Nikwax Wash-In to a re-proofer that simply sprays on such as Nikwax Spray On.

Before use, you should test out your proofer on a small area of your jacket. This is just to ensure that your jacket won’t be altered by the proofer.

For spray on proofers, spray it evenly on the outside of the jacket from approximately 15-20 cm away. Hanging your jacket on a washing line will help to maintain an even coverage.