Delivery & Returns

Delivery


UK

Royal Mail Tracked 48 - £ 1.95 (Free P&P over £15).

Our deliveries dispatch with Tracked 48 service as standard.  This service aims to deliver within 2-4 business days. If you haven't received your delivery within 5-7 working days of placing the order please get in touch. 

Republic of Ireland

Your standard delivery should normally arrive within 7-10 working days of its dispatch by us. However please allow 14 working days in case of a delay. 

Europe

EU Standard Delivery 

Please allow 5-7 working days for delivery to Europe. However please allow 14 working days in case of delay. If you have not received your delivery within 14 working days of placing your order please contact us.

USA

All goods are shipped from the UK and should arrive with you within 14 working days of your order being placed. You may have to pay import duties and taxes on your goods when they enter the United States.

Rest of the World

All goods are shipped from the UK and should arrive with you within 14 working days of your order being placed. You may have to pay import duties and taxes on your goods when they enter your country.
 

Returns & Exchanges


UK returns are free. You have 30 days to return an item.

Please remember to include a note stating the refund/exchange you require. We will let you know when this has been processed. Please allow 10 working days from the date you return your order for confirmation of refund/exchange. 

  • Please make sure that the returned item has not been worn (other than tried on), and that it is in its original packaging, with all original tags attached. We recommend that you obtain a proof of postage certificate from your post office / carrier.
  • Returned gift items still have to be refunded to the purchaser. If you want to swap or return your gift, the purchaser will need to get in touch with us directly. 
  • Refunds can only be credited back to the original payment method. You can only return goods to us purchased through targetdry.com. If purchased from a retailer, please return the item to them

UK Returns

Please use the following portal to create your free return and fill in your details...

https://www.royalmail.com/track-my-return#/details/1455

Royal Mail will e-mail you a return label which you can print out and pop on your parcel. For those who prefer to have the post office print out the label for them, just take the QR code (which will also be e-mailed to you when you complete your details at the above link) into larger post office branches. (Please note, this email can take 10/15 minutes to reach you)

Rest of the World & Ireland Returns

Please allow additional time for us to process your return.

You can print a return label here, on our International Returns Portal

 

Alternatively, you can write our address on the parcel and post without a label:

Target Dry,

Unit 7

Alanbrooke Park Industrial Estate,

7 Alanbrooke Rd,

Castlereagh,

Belfast BT6 9HB

 Please note, we do not cover international/Ireland returns.

Our Guarantee

We want you to be happy with your purchase from targetdry.com

To this end, we guarantee our products for two years against defects in fabric, accessories and workmanship. If there is a defect in manufacture, then we will repair, replace or refund you, at our own discretion. Your statutory rights are not affected by this warranty.

Our warranty does not cover damage caused by accidents or misuse, or the natural breakdown of fabric / proofing / accessories which will occur over extended time and use.

 

 

Distance Selling Regulations

In addition to our returns policy, under distance selling regulations, customers purchasing from within the UK or EU have seven working days (beginning when you receive your goods) to cancel your purchase. In this case, we will provide you with a full refund for the goods.

Any goods being returned under this clause must be returned at your own expense. As with all other returns, we strongly advise that you obtain proof of posting – unfortunately refunds cannot be given for goods not received back by us.